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Top Question
#65186

How will you punish the staffs, illegally selling the boxes, for their own profits?There has been a short supply of boxes and staffs couldn't provide enough boxes for everyone. Then someone snitched on that branch staffs which has been selling boxes to the customers, illegally and is against you and customer terms and conditions, for their own personal profit.

The branch is at Km. 4, Halsema Hwy, La Trinidad, 2601 Benguet.

Please kindly take actions regarding my concern. Thank you

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Answer:
by #1996426

To file a complaint please reach out to LBC Express:
  • via the company's social networks;
  • by mail to
    10th Floor Tower B Two Ecom Center Bayshore Ave. corner Harbor Drive, Mall of Asia Complex, Pasay, Metro Manila, Philippines

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Question:
#65308

When I will receive my parcel.My parcel still not deliver yet in my home address until now. LBC TRACKING #:173418****80 LBC TRACKING #: 173452****19

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Answer:
by #1996333

As stated at ph.news.yahoo.com, LBC delivery may take from 2 days up to 30 days depending on the origin and destination of the package. You should be able to track the status of your order at lbcexpress.com/track/.
To get more information about your order, please contact the LBC Express customer care team:
  • via the company's social networks.

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Question:
#65277

how to know when my balikbayan box from Malaysia arrived here in Philipines.

can i let me know when my balikbayan box i can receive??it's 1 month already,,thanks and I'm waiting your response

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Answer:
by #1996334


According to the LBC Express help section, you should be able to track the status of your order at lbcexpress.com/track/.
To get more information about your order, please contact the LBC Express customer care team:
  • via the company's social networks.

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Question:
#44609

how to contact a delivery man?my shipping is cod but the tracking said is shipment was not deliverd

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Answer:
by #1889626


If you need to get in touch with LBC Express Customer Service, you may try to call them at 02 8858 5999 or send an email to customercare@lbcexpress.com. You may also reach out to the BC Express customer support representative via the company social media networks. They will provide an update on your shipment.

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Question:
#39995

Can I request for a pick up ?Can I request for a pick up of my order at pasay city We already have a booking no. pls

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Answer:
by #1868295

According to LBC Express FAQs you can request a pick up of your order:

  • go to My Sales,
  • click To Ship,
  • click Arrange Shipment,
  • select " Pickup",
  • select the available pickup date based on set Date to ship and pickup address.

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Question:
#39760

Is your Branches in Isabela province capable of transacting claim of remittance from USA online.

Branches in Roxana and Cauayan, Isabela cannot found online transaction number of online remittance from USA

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Answer:
by #1868299


Your issue seems to be specific. It is better to consult LBC Express customer service via email customercare@lbcexpress.com.

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Question:
#26527

I want to know where is my parcel?When I track my parcel it says that incorrect address... but someone came to deliver the parcel and no one is at home and they did not send a message or call to the recipient and they even told the neighbor that they will come back the next day to deliver and when we track the parcel it says incorrect address WHAT WAS THAT ALL ABOUT?

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Answer:
by #1798271

According to the LBC Express Terms of use, shipper warrants and agrees that the consignee or any person of sufficient age and discretion will be at the given address to receive the shipment at the agreed day of delivery and shipment may be released to the latter in the absence of the consignee.
Unfortunately, LBC Express does not provide any information about incorrect address parcel status on the company website. Please contact the LBC Express branch, agent or support team for assistance. You may also reach out them by phone at (866) 377-1192 (toll-free number) or by email at customercare@lbcexpress.com.

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Question:
#26486

Where is my bdo credit card?Good evening, upon checking my tracking number ( 173305****16) it says there that my bdo credit card was delivered YESTERDAY and TODAY. How come na wala akong na received kahapon at Today?

Eh the whole day akong nasa bahay lang? Please fix this.

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Answer:
by #1798791

According to the LBC Express faq page, you can track your package via the Track & Trace option on the company website, or via their LBC Connect App. It is available for iOS and Android devices. You will get every status of your page. In addition, registered users of LBC Connect receive a notification on every update.
If you come across any problems with your delivery, you should call LBC Express Customer Service at 02 8 858-5999 or email at customercare@lbcexpress.com. You may also use Facebook Messenger, Twitter, or ask for assistance in any LBC Express branch.
Please note that the LBC Express Terms of Use state that a shipper agrees to check the status of the shipment within five days from the date acceptance. If undelivered, the shipper should claim his/her shipment within thirty days from acceptance.

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Question:

How can my parcel be delivered?I did not receive my parcel yet. Tracking No.

3120 40** **42 The contact no. given by the sender is no longer working. My no. now is 0950531****.

Please call me. I tracked my parcel and it says there is a shipment issue Abd asking me to get in touch with customer care channel.

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Answer:
by #1793575

Unfortunately, LBC Express does not provide any information about possible shipping issues and the ways how to solve them on the company website. Please contact the LBC Express customer care team for assistance. You may reach out to them by phone at (866) 377-1192 (toll-free number) or by email at customercare@lbcexpress.com.
According to the LBC Express FAQ section, support can be also provided via Facebook Messenger, Twitter, and live chat.

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Question:
#25755

Can I complaint for broken items? what is your liability?We have sent the frames made by glass last Dec 9, 2019 via LBC located near in Delta.

the items were protected by bubble wraps and styro so that it won't damage.

Today we received calls from our coordinators from bacolod and cebu that the frames they received were all broken. We would like to here an action or solution concerning this matter.

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Answer:
by #1791890

According to the LBC Express Terms and Conditions, the LBC’s liability for damage shall be as follows:
  • For damaged shipments with no declared value, liability shall only be limited to refund of freight fee, regardless of the actual content of the parcel
  • For damaged shipments with declared value, liability shall only be limited to the value declared in the Official Receipt, regardless of the actual/declared content of the package, and refund of freight fee

LBC shall not be liable for other damages, such as moral and exemplary damages, and consequential damages, unless, the amount of foreseen consequential damage is declared during the acceptance and higher freight fee is paid.
All claims must be filed in writing within thirty (30) days from date of transaction, otherwise, the same shall be denied.
To get more information about the LBC Express products and services, please contact the company customer care team by phone at 02 8 858-5999 or by email at customercare@lbcexpress.com. As stated on the LBC Express Contact page, support is available 24x365.

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